Contact
Go to page: Contact
Go to page: Time and cost of delivery
Go to page: Payments
Go to page: Parcel tracking
Go to page: Complaints
Go to page: Withdrawal from contract
Go to page: Delivery at your own expense
Go to page: Free InPost return
Go to page: Return in the stationary store
Go to page: Terms & conditions

FAQ

Afret shipping the parcel you will be e-mailed the link for tracking. Parcel status can also be checked at: https://gls-group.eu/PL/pl/home, optionally call the helpline: 46 814 82 20. If you wish to be contacted by the courier before collecting the parcel, please make that note in the order. However couriers are not obliged to do so. It's best to contact GLS on the day of delivery.

Till 23:59 on the day when the parcel is posted by Gomez, the customer may readdress the parcel by clicking in tracking link and choosing Flex-Delivery Service option.

Ideally the parcel is delivered personally to you. Signature on handheld scanner for GLS courier is considered a confirmation of delivery. Other member of the family or household can also collect the parcel on your behalf.

In the case where you can't collect the parcel in person, you can consent to it being delivered by GLS to trusted neighbour. If neither you nor the neighbour can collect the parcel (and no other additional services like 'collect on delivery'option have been purchased), GLS will place it in the nearest ParcelShop point and wait for the pick-up for 9 days. You can find the information about Parcel Shop address on the delivery notice.

Second delivery will be realized when the parcel cannot be left in the neighbourhood or when the ParcelShop ppoint is not in the nearest area. Courier will be following the same pattern as with the first delivery attempt. If delivery is still impossible, GLS will deliver the parcel back to GLS local department. It will be returned to the Recipient after ten working days.


InPost lockers are the system of postal compartments made to avoid queues when picking up the parcels. Open 24/7, even during holidays.
Your parcel should be placed in chosen locker on the next day after posting it by Gomez.

In isolated cases, due to the size of the parcel exceeding InPost standard size, we won't be able to deliver it with this company.

Then you will be contacted by Customer Service assistant to discuss alternative way of delivery.
If you choose InPost, you will be asked to indicate the locker most convenient to you at the level of placing the order.
In the moment of leaving the parcel in the chosen locker, you will receive text message with a pick-up code (6 digits) required to pick up the parcel.
We kindly ask to double check submitted phone number before placing the order.

Pick-up from the locker is possible within three days of receiving text message. If you don't have time, you may ask trusted person to do so. After this term you can collect the order from InPost department. You will receive contact details of the dep. by text message.
Entering your phone number and pick-up code on the screen are the conditions that must be met to collect the parcel. Proper entering of the digit sequence opens the locker.

You will find more details at: //www.paczkomaty.pl/pl/faq

 


Each purchase is confirmed by us with a receipt or VAT invoice on demand.


Every available product at Gomez is measured. Size tables visible on the product page is not demonstrative - it's true to size. Simply measure the clothes from your wardrobe and compare it with those from our website. Naturally, if there's anything that doesn't fit, you can return the product within 14 days of receiving the parcel without giving any reason, using the right of withdrawal. Detailed information on withdrawal are listed in Terms & conditions.


It happens once in a great while, but in the case of your parcel being damaged, please immediately claim written protocol from the courier to establish the condition of the parcel and the circumstances in which the damage was done and inform us about the situation as soon as possible.


Yes, all prices given in online store are the same as in stationary stores.


You have to register to establish an account. A few simple steps that take just a moment. You can do it here


All the models visible in our system are available in our warehouse. Delivery is usually realized within 24h on working days. If you have any questions regarding shipment, time and cost of shipping, time of delivery, personal collection, go to Customer Service tab. You'll be informed about the moment of posting the parcel by e-mail. If your question refers to changing delivery/payment options, how to pay with credit card, troubles with registration, payments, the other delivery address, postponed shipping, joined or cancelled orders, etc. - please contact our Customer Service.