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FAQ

Afret shipping the parcel you will be e-mailed the link for tracking. Parcel status can also be checked at: https://gls-group.eu/PL/pl/home, optionally call the helpline: 46 814 82 20. If you wish to be contacted by the courier before collecting the parcel, please make that note in the order. However couriers are not obliged to do so. It's best to contact GLS on the day of delivery.

Till 23:59 on the day when the parcel is posted by Gomez, the customer may readdress the parcel by clicking in tracking link and choosing Flex-Delivery Service option.

Ideally the parcel is delivered personally to you. Signature on handheld scanner for GLS courier is considered a confirmation of delivery. Other member of the family or household can also collect the parcel on your behalf.

In the case where you can't collect the parcel in person, you can consent to it being delivered by GLS to trusted neighbour. If neither you nor the neighbour can collect the parcel (and no other additional services like 'collect on delivery'option have been purchased), GLS will place it in the nearest ParcelShop point and wait for the pick-up for 9 days. You can find the information about Parcel Shop address on the delivery notice.

Second delivery will be realized when the parcel cannot be left in the neighbourhood or when the ParcelShop ppoint is not in the nearest area. Courier will be following the same pattern as with the first delivery attempt. If delivery is still impossible, GLS will deliver the parcel back to GLS local department. It will be returned to the Recipient after ten working days.


Each purchase is confirmed by us with a receipt or VAT invoice on demand.


Every available product at Gomez is measured. Size tables visible on the product page is not demonstrative - it's true to size. Simply measure the clothes from your wardrobe and compare it with those from our website. Naturally, if there's anything that doesn't fit, you can return the product within 14 days of receiving the parcel without giving any reason, using the right of withdrawal. Detailed information on withdrawal are listed in Terms & conditions.


It happens once in a great while, but in the case of your parcel being damaged, please immediately claim written protocol from the courier to establish the condition of the parcel and the circumstances in which the damage was done and inform us about the situation as soon as possible.


Yes, all prices given in online store are the same as in stationary stores.


You have to register to establish an account. A few simple steps that take just a moment. You can do it here


All the models visible in our system are available in our warehouse. Delivery is usually realized within 24h on working days. If you have any questions regarding shipment, time and cost of shipping, time of delivery, personal collection, go to Customer Service tab. You'll be informed about the moment of posting the parcel by e-mail. If your question refers to changing delivery/payment options, how to pay with credit card, troubles with registration, payments, the other delivery address, postponed shipping, joined or cancelled orders, etc. - please contact our Customer Service.