If you wish to make free return, we encourage you to use parcel lockers of InPost. After clicking on free InPost return option, you will be asked to fill in a short form submitting the basic information: order number given in the e-mail confirming its acceptance for processing, first and last name, contact number and e-mail address.
Code for the InPost locker will be sent to e-mail address and phone number given by you (the following work day at the latest). The code allows you to place the parcel in the locker of your choice within the boundaries of Poland. The code is active (gives access to the locker) for 71 hours. The maximum measurements for the parcels returned through the lockers: 41 cm high, 38 cm wide and 64 cm deep.
Feel free to use the package in which you received the parcel. The box got adjusted to be resent. Please attach filled in withdrawal form, submitting all necessary data allowing to process the refund quickly and efficiently.
The form must be signed. You may use withdrawal form available below. If possible, please attach the copy of the receipt or invoice.
It will considerably speed up the process of withdrawal.
Withdrawal form available HERE
Detailed information on the rights of withdrawal are submitted in our Terms and conditions.