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Terms & Conditions, Forms

Read our web shop’s Terms and Conditions .


Web shop Terms & Conditions


Information about the Personal Data processing by Gomez is available atPrivacy policy.


Learn how to place an order in our web shop:


Instruction of order placement


Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.


Learn how to create and use a Client Account in our web shop:
 
 
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.

Read about the complaint handling process at Gomez


Procedure of handling complaints by GOMEZ


Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.


To file a complaint of a product purchased at gomez.pl, you can use this Complaint form, which is optional.


To file a complaint, contact us by mail or e-mail:
Gomez Sp. z o.o. Sp. k.
Complaints 
33 Strzeszyńska St. 
Poznań (postcode 60-479), Poland
reklamacje@gomez.pl

Complaint form 

For detailed information about complaints, please read here and Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.

 


If you want to return a product purchased at our web shop (i.e. cancel an online purchase), you can use this form 

Form of a return (cancelling an online purchase)
which is optional.


To notify us that you wish to return an on-line purchase, contact us by mail or e-mail:
Gomez Sp. z o.o. Sp. k.
Online Purchase Return
33 Strzeszyńska St. 
Poznań (postcode 60-479), Poland
odstapienie.od.umowy@gomez.pl

Privacy policy

For detailed information on how to return an online purchase, please read here and our Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.


To ensure that your Personal Data remain private and safe, we developed the Privacy Policy that describes how Gomez processes your Personal Data.

The Controller of your Personal Data is:
Gomez Spółka z ograniczoną odpowiedzialnością Spółka komandytowa (a private limited company with a limited partnership)
2 Tomasza Drobnika St., in Poznań (postcode: 60-693), Poland
KRS
  (the Register of Entrepreneurs of the National Court Register) 0000631068 |  VAT PL9721264099 | REGON number 364534202
Registration files are stored by Polish District Court in Poznań – Nowe Miasto i Wilda in Poznań
VIIIth Commercial Division of the National Court Register

Contact us:

  • e-mail: bok@gomez.pl
  • telephone: +48 61 222 91 12 
  • mail: 
    Gomez Sp. z o.o. Sp. k.
    Customer Service Office
    9 Diamentowa St.

    Suchy Las (postcode 62-002), Poland

You can also contact our Data Protection Officer:

  • e-mail: dataprotection@gomez.pl
  • telephone: +48 61 222 91 12 
  • mail: 
    Gomez Sp. z o.o. Sp. k.
    Data Protection
    9 Diamentowa St.

    Suchy Las (postcode 62-002), Poland

To learn more about how Gomez processes your Personal Data go to Privacy policy
Privacy policy

 


The “cookies” messages allow you to easily move around our website. You can switch off or restrict cookies in your browser, but if you choose to do so, you might find it difficult or impossible to use our website whenever cookies are applied.


To learn more about how Gomez uses cookies, go toCookies policy


Cookies policy


Information about the Personal Data processing by Gomez is available atPrivacy policy.


Learn about the risks of using online services. We are concerned about minimizing these risks.


Risks of online services


Information about the Personal Data processing by Gomez is available atPrivacy policy.


If you want to delete your Client Account from our web shop, you can use Form of deleting client account, which is optional.


To delete your Client Account, contact usby mail or e-mail:
Gomez Sp. z o.o. Sp. k.
Customer Service Office
9 Diamentowa St.
Suchy Las (postcode 62-002), Poland
bok@gomez.pl

Please note that deleting your Client Account will automatically remove you from the Gomez Club Program (as well as any other Gomez Programs for which a Client Account is required under the Terms and Conditions of each respective program). 


Form of deleting client account

To learn more about how to delete your Client Account, go to Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.


To learn more about the exclusive Gomez Club loyalty programme and how to join it, please read Gomez Club


Gomez Club Program Terms & Conditions


Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.


If you wish to exit the Gomez Club Program, you can use this Form of exiting the Gomez Club Program, which is optional.


To exit the Gomez Club Program, contact usby mail or e-mail:
Gomez Sp. z o.o. Sp. k.
Gomez Club
9 Diamentowa St.
Suchy Las (postcode 62-002), Poland
gc@gomez.pl

Please note that leaving the Gomez Club Program you lose all discounts earned in the Gomez Club Program and will have all your discount-related data removed.

Form of exiting the Gomez Club Program

To learn more about how to exit the Gomez Club Program,  go to Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available atPrivacy policy.

 


Go to page:FAQ
X
As we care for the privacy and safety of your Personal Data, we have updated our Privacy policy where we explained how we process your Personal Data and what your respective rights are.
You should also know that your Personal Data are also used by Gomez for direct marketing (to profile and survey Client's satisfaction). You have the right to object against the processing by us of your Personal Data for the use in the direct marketing, including the profiling and/or Clients' satisfaction survey operations.
Detailed information on the processing of your Personal Data by us and your rights can be found in our Privacy policy.
 
We have also updated our Terms & Conditions - to be found here.