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Terms&Conditions

gomez.pl
Online shop under the address www.gomez.pl, run by Gomez
 
Gomez
GOMEZ Spółka Akcyjna (GOMEZ Joint stock company), localised at 2 Tomasza Drobnika St. in Poznan (postcode: 60-693), Poland,
KRS (the Register  of  Entrepreneurs  of  the  National  Court  Register  number)  0000934369,
VAT PL9721248769, REGON number 302694351, Registration files are stored by Polish District Court
in Poznan – Nowe Miasto i Wilda in Poznan, VIIIth Commercial Department of National Court Register
(Sąd Rejonowy Poznanń- Nowe Miasto i Wilda w Poznaniu, Wydział VIII Gospodarczy - Krajowego Rejestru
Sądowego), Share capital 100,000PLN, fully paid up, e-mail: [email protected].
Gomez is the owner of the online shop gomez.pl.
 
Terms and Conditions and their acceptance
These Terms and Conditions define the general terms and conditions of the sale by Gomez to its Customers
by way of the gomez.pl online shop. The Terms and Conditions regulate the general terms and conditions
of the sale of goods offered in gomez.pl online shop and other additional services provided by Gomez by
electronic means through the gomez.pl website.
Acceptance of the Terms and Conditions is voluntary, but its lack prevents the Customer from placing orders
in the gomez.pl online stop and other additional services provided by Gomez by electronic means using the
gomez.pl website (in particular the creating and using the Customer's account). Acceptance of the Terms
and Conditions is made when placing an order through gomez.pl online shop and / or before using other
additional services available at gomez.pl (for example, in the course of creating Customer Account).
These Terms and Conditions are available for download in the PDF file here.
 
Definitions
Terms and Conditions – hereby encompass the rule of the gomez.pl online shop;
Customer – the person placing the order in the gomez.pl online shop (i.e. the seller of the distance contract through the gomez.pl website) and/or using the Customer Account.
Side – Customer or Gomez (collectively the Parties).
 
Information about the online store gomez.pl
gomez.pl offers premium branded products, in particular clothing, footwear and accessories (for women,
men and children). We spare no effort to ensure that the products we sell are described in detail. A product
page contains a detail product name, image, price, size information, brand, composition, and other useful
information. Usually, you will find information about the actual product dimensions.
Prices in gomez.pl online shop are displayed in gross value (including all taxes and duties). The delivery cost
is not included in the product price - it is an additional cost in the amount indicated for the method of
delivery chosen by the Customer. Available methods and costs of delivery can be checked here.
 
Gomez takes care of the consumer's rights and spares no effort to ensure that the terms of contracts
between gomez.pl with the Customer, who is a customer, are in line with the consumer law. Therefore, the
provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights which
are subject to mandatory provisions of law and any possible doubts are translated to the benefit of the
consumer. In case of unintentional inconsistency of the provisions of the Regulations with the
aforementioned provisions, these provisions shall prevail.
Using www.gomez.pl website and services provided through it (including the ordering in the gomez.pl online shop) requires that the end device and the IT system used by the Customer meet the technical requirements indicated in the "Technical requirements" in the Terms and Conditions.
 
Purchasing on gomez.pl
Agreement between Gomez and the Customer of the sale of a product through the gomez.pl online shop (distance contract) is executed while placing an order on www.gomez.pl by the Customer.
 
Customer Account is not necessary if you want to place an order.
When placing an order, the customer selects the product, specifying in particular the size and color
(if available), and the quantity (in pieces) of the ordered product and chooses the method of payment and
delivery. Placing an order equals to clicking on the button: "Order with obligation to pay" or a button with similar content. Detailed instructions for placing an order are available here.
 
The total order completion is up to 30 days from the date of placing the order, however Gomez makes every effort to ensure that orders are delivered as quickly as possible. Usually, the order execution time is as follows (however, it is not guaranteed):
 
in the case of prepaid orders, they are completed and delivered (or ready for collection) within 1 day of receipt of the payment from the Customer, and delivery time by the carrier from the moment of delivery is up to 48 hours in case of shipment to Poland and to 5 days in case of shipment to another country.
 
in the case of orders paid on delivery, they are completed and delivered (or ready to receive) within 1 day of the date of placing the order.
 
In the event of order delay (i.e. after 30 days from the date of placing the order), the Customer may designate an additional deadline for the delivery of the item, and if it fails, the Customer may withdraw from the contract.
 
Ownership of the ordered product passes to the Customer only after the payment is received by Gomez.
 
Customer Account
A Customer Account registered at gomez.pl is an additional service provided by Gomez for an indefinite period of time. Creating and using a Customer Account is free. You can resign from the Customer Account at any time.
 
Having Customer Account speeds up the process of placing an order at gomez.pl and allows the Customer to use additional features of an online store such as:
participation in additional Programs, available at gomez.pl (for example, Gomez Club)
 
watching products available on gomez.pl, selected by the Customer (wish list),
 
access to personal information provided by the Customer,
 
view the history of placed orders (at least 2 years back) and check their status of completion,
 
save the contents of the Shopping Bag on gomez.pl (i.e. saving available products to the Shopping Bag, adding products chosen by the Customer to the Shopping Bag during the earlier use of the gomez.pl online shop with the Customer's Account, products that have not been purchased by the Customer yet).
To sign in/log on the Customer Account, you must follow the instructions available here).
 
Methods of payment
Available methods of payment and detailed information pertaining to each method of payment are listed
here.
 
Moreover, information about the available methods of payment (along with information the cost of using
a particular payment method if it involves additional costs) is accessible in the course of placing an order.
The choice of payment method is made during the process of placing an order.
If you choose to pay using the electronic payment platform by electronic payments provider (advance
payment), follow the instructions from your applicable electronic payment provider when you initiate the
payment process (available immediately after placing your order).
If you choose to pay for the goods at the time of receipt (cash on delivery), the payment for the order must
be made at the carrier at the time of delivery.
 
Delivery
Available methods of delivery of ordered products, their cost and estimated time and possibility of own
collection are given here.
 
Moreover, information about available delivery methods (along with information about the cost of the
delivery method) and / or the possibility of self-collection (and its location) is available in the course of
placing an order process.
The choice of delivery method is made during the process of placing an order.
 
Withdrawal from contract (order)
A customer who is a consumer may withdraw from the sale agreement concluded through the gomez.pl
online store (distance sale), without giving any reason. Declaration of withdrawal can be directed to Gomez
(traditional / electronic) address indicated in the "Contact details" section of the Regulations.
To exercise your right of withdrawal, you must inform Gomez of your decision to withdraw from the contract by a written notice (such as a letter sent by post or email or delivered to a stationary store). The customer may use the withdrawal form template; however, this is not mandatory. The form of the withdrawal declaration form can be downloaded here.
 
The termination date expires 30 days after the date on which the Customer took possession of the item or in which a third party other than the carrier or a person indicated by the Customer took possession of the item. In order to maintain the withdrawal deadline, it is enough for the Customer to send a statement before the expiration of the withdrawal period.
 
In the event of withdrawal, the Customer shall be reimbursed all payments received, including the cost of delivery of the item (except for the additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual delivery method offered by Gomez), promptly and in any case no later than 14 days from the date on which Gomez was informed of the Customer's decision to exercise the right of withdrawal. Gomez may withhold payment until the item is received or until proof of return is provided, whichever occurs sooner.
 
Payment will be made using the same payment methods used by the Customer in the original transaction, unless the Customer explicitly agrees to another solution. In any case, the Customer will not incur any charges in connection with this return.
 
The customer is obliged to return the item or deliver it to the stationary store immediately, and in any event not later than 30 days from the date of informing Gomez of the withdrawal. The term is retained if the customer returns the item within 30 days.
 
The customer is responsible for the costs of the return of the goods.
 
Customer is responsible for the reduced value of the goods resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the goods.
 
Gomez contact information for withdrawal and the addresses of stationary stores are provided in the "Contact details" section of the Terms and Conditions.
 
The right to withdraw from a distance contract is not available to the consumer with reference to the contract if:
 
in which the object of the benefit is delivered in a sealed package that cannot be returned for health or hygiene reasons after the opening of the package if the packaging has been opened after delivery,
 
the services provided by Gomez are completed and obtained the Customer’s consent, who was informed prior to the commencement of the service that, upon fulfillment of the agreement by Gomez, he or she will lose his or hers right to withdraw from the contract,
 
the price or remuneration depends on fluctuations in the financial market over which Gomez does not exercise control and which may occur before the expiration of the period for withdrawal.
 
 
Withdrawal from contract (order)
A customer who is a consumer may withdraw from the sale agreement concluded through the gomez.pl online store (distance sale), without giving any reason. Declaration of withdrawal can be directed to Gomez (traditional / electronic) address indicated in the "Contact details" section of the Regulations.
 
To exercise your right of withdrawal, you must inform Gomez of your decision to withdraw from the contract by a written notice (such as a letter sent by post or email or delivered to a stationary store). The customer may use the withdrawal form template; however, this is not mandatory. The form of the withdrawal declaration form can be downloaded here.
 
The termination date expires 14 days after the date on which the Customer took possession of the item or in which a third party other than the carrier or a person indicated by the Customer took possession of the item. In order to maintain the withdrawal deadline, it is enough for the Customer to send a statement before the expiration of the withdrawal period.
 
In the event of withdrawal, the Customer shall be reimbursed all payments received, including the cost of delivery of the item (except for the additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual delivery method offered by Gomez), promptly and in any case no later than 14 days from the date on which Gomez was informed of the Customer's decision to exercise the right of withdrawal. Gomez may withhold payment until the item is received or until proof of return is provided, whichever occurs sooner.
 
Payment will be made using the same payment methods used by the Customer in the original transaction, unless the Customer explicitly agrees to another solution. In any case, the Customer will not incur any charges in connection with this return.
 
The customer is obliged to return the item or deliver it to the stationary store immediately, and in any event not later than 14 days from the date of informing Gomez of the withdrawal. The term is retained if the customer returns the item within 14 days.
 
The customer is responsible for the costs of the return of the goods.
 
Customer is responsible for the reduced value of the goods resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the goods.
 
Gomez contact information for withdrawal and the addresses of stationary stores are provided in the "Contact details" section of the Terms and Conditions.
 
The right to withdraw from a distance contract is not available to the consumer with reference to the contract if:
 
in which the object of the benefit is delivered in a sealed package that cannot be returned for health or hygiene reasons after the opening of the package if the packaging has been opened after delivery,
 
the services provided by Gomez are completed and obtained the Customer’s consent, who was informed prior to the commencement of the service that, upon fulfillment of the agreement by Gomez, he or she will lose his or hers right to withdraw from the contract,
 
the price or remuneration depends on fluctuations in the financial market over which Gomez does not exercise control and which may occur before the expiration of the period for withdrawal.
 
 
Complaints
Gomez is obliged to provide the customer with merchandise with no defects.
 
Gomez is liable to the Customer being the consumer if the goods (sold item) has a physical or legal defect, in accordance with the provisions of art. 556 et seq. Polish Civil Code (warranty for defects).
 
To file a complaint, the Customer may use a sample complaint form; however, this is not mandatory. A sample of the complaint form can be downloaded here. Complaints can be directed to the Gomez address indicated in the "Contact details" section of the Terms and Conditions.
 
Detailed complaint handling procedure and the Customer's claim - in accordance with the Polish Civil Code - claims for defects of goods sold, are described here.
 

Customer satisfaction survey

The Customer has the possibility to voluntarily and free of charge issue an opinion regarding purchases made in the online store gomez.pl. The subject of the opinion may also be a photo of the product purchased in the online store.

After the Customer makes a purchase, Gomez sends an email to them with a request to issue an opinion and a link to an online form for issuing it. The online form allows the Customer to answer questions about purchases, evaluate them, and add their own description of the opinion and a photo of the purchased product. In case of not leaving a review after receiving the first review invitation, Gomez resends it.

The opinion can only be issued by a Customer who has made purchases in the gomez.pl online store.

The opinions issued by the Customer are published by Gomez on the website of the online store and on the website of an independent partner specialized in collecting opinions (www.trustmate.io).

Issuing an opinion may not be used by the Customer for unlawful activities, in particular for activities constituting an act of unfair competition against Gomez, or actions infringing on personal rights, intellectual property rights, and other rights of Gomez or third parties.

An opinion can only be issued for products actually purchased in the online store. The author of the opinion may not be Gomez or his employees or associates, regardless of the legal basis for cooperation.

An issued opinion may be removed by its author at any time.

 
Personal data Cookies
Information about the processing of personal data by Gomez are included in the Privacy policy.
To make it easier to use gomez.pl website, Gomez uses a technology known as "cookies". You may disable cookies in your browser at any time. However, this may make it difficult or impossible to use the gomez.pl website. Cookies policy is available here.
 
Server logs
The server logs are stored for an indefinite period of time and are used to generate statistics to help administer the gomez.pl website.
These summaries are aggregated and do not contain features that identify visitors to the gomez.pl website.
Logs are not disclosed to persons not related to the management of the gomez.pl website.
The list of information stored in the log files of the gomez.pl web site is available here.
 
Technical requirements
The technical requirements necessary for the Customer to use the website www.gomez.pl and services provided through it (including placing orders in the online shop gomez.pl), are:
 
a) computer equipment with Internet access,
b) Internet browser,
c) running Cookies in the web browser together with current Javascript,
d) possession and providing Gomez with an e-mail address enabling the submission of information on the performance of the contract,
e) a program for opening PDF files (to read Gomez-shared files for download in PDF format, for instance, Terms and Conditions).
 
Gomez informs that the use of electronic services may entail risks. Possible hazards associated with this are indicated here. Gomez takes appropriate measures to minimize these risks.
 
Complaints regarding services provided electronically on gomez.pl
 
Unlawful content
It is forbidden to provide the content of unlawful nature on the gomez.pl online store by the Customer.
 
Copyright
All rights to the web site gomez.pl, and in particular the copyright to the content of this site, including the
layout of the site, photos, videos, graphics, trademarks, Gomez logo and other content and elements, are reserved for Gomez.
Accordingly, it is forbidden to copy, modify or otherwise use gomez.pl web site or any portion thereof without Gomez's consent.
 
Terms and Conditions
Gomez may amend Terms and Conditions of gomez.pl online store in the event of:
▪ changes in the consumer laws, mandatory or relatively binding changes (if the lawsuit changes occurred in favour of the consumer) of the laws governing the sale of goods in the gomez.pl online store or services provided by Gomez by electronic means via the gomez.pl website, applicable to the legal relationship between the Customer and Gomez or the need to adjust the rules to these provisions,
if the amendment of the rules of procedure results from a decision of a competent court or body,
If a particular statutory provision is deemed to be a clause that is not permitted by the competent authority or court,
if the relevant statutory provision is deemed to be unfair competition or a practice that infringes collective consumer interests by a competent authority or court,
in the case of technical and technological changes on the gomez.pl website, aimed in particular at enhancing the security of the gomez.pl website (especially in order to reduce the risks connected with the use of electronic services), increase the comfort of using the gomez.pl website by the Customer or adding new functionality on gomez.pl website,
introduction on new services on gomez.pl website
change of Gomez address or contact details as provided in the Terms and Conditions.
 
In the event of a change of the Terms and Conditions, Gomez will publish the new Terms and Conditions on the gomez.pl website, and will also inform the Customer of the change of Terms and Conditions via e-mail about the amendment of the Terms and Conditions.
 
Within 14 days from the date of informing the Customer about the amendment of the Terms and Conditions, the Customer is entitled to terminate the contract concluded with Gomez, which is affected by the change of the Terms and Conditions within 14 days of the notification of the amendment of the Terms and Conditions.
 
The amendment of the Terms and Conditions shall be binding for the Customer after 14 days from the date on which the Customer receives the information about the amendment of the Terms and Conditions if he or she does not submit (in writing or by e-mail) a declaration of lack of acceptance of the new Terms and Conditions content. Lack of acceptance of the Terms and Conditions shall equal a termination of the given contract with Gomez whose Terms and Conditions amendment was not accepted by the Customer.
 
The changes made in the Terms and Conditions must not violate the rights acquired by the Customer (in particular, the amendment of the Terms and Conditions is irrelevant to contracts of sale of goods concluded by the Customer and Gomez before the amendment of the Terms and Conditions.
 
 
Final provisions for consumer Customers
If the Customer is a consumer, the provisions of the law of the Customer’s habitual residence shall apply in matters not governed by these Terms and Conditions. Furthermore, if those provisions provide for a higher level of consumer protection than those set out in these Terms and Conditions, the provisions of those provisions shall apply to both of the sides.
We would like to inform you about the possibility to resolve consumer disputes electronically by means of ODR platform,  e-mail: [email protected]
 
 
Final provisions for non-consumer Customers
If the Customer is not a consumer, the Polish law is applicable to matters not governed by these Terms and Conditions or the contract between the sides, the Polish courts are competent to settle disputes between the sides (the relevant ordinary courts in Poznan, Stare Miasto district).
As soon as Gomez issues the order, the Customer (non-Consumer) passes all benefits and burdens associated with the product(s) and the risk of accidental loss or damage to the product(s). Gomez shall not be liable for any delay in the delivery of the consignment by the carrier or for the loss, loss or damage of the product(s) resulting from its acceptance for carriage to its delivery to the Customer by the carrier.
In the case of Business Customers, Gomez disclaims liability for defects of items sold, liability for damages resulting therefrom or arising from the Products, and any other liability, to the fullest extent permitted by law (except for liability arising from mandatory provisions between traders). Gomez is liable to the Customer (not being the Consumer) for damage caused intentionally.
In the case of Customers (non-Consumers) Gomez may make any change to the Terms and Conditions at any time (in accordance with the provisions of the Polish Civil Code on the application and change of contractual standards).
 
 
Contact details
Registered office:
 
GOMEZ S.A.
Tomasza Drobnika 2
60-693 Poznan
Poland
 
Contact information Gomez:
GOMEZ S.A.
CUSTOMER SERVICE
Diamentowa 9
62-002 Suchy Las
Poland
[email protected]
helpline: + 48 61 222 91 12
 
Contact information Gomez for the withdrawal from the distance contract:
GOMEZ S.A.
WITHDRAWAL FROM CONTRACT
św. Mikołaja 1
62-080 Swadzim
Poland
[email protected]
 
Contact information Gomez for complaints:
GOMEZ S.A.
COMPLAINTS
św. Mikołaja 1
62-080 Swadzim
Poland
 
Contact information Gomez regarding the membership in Gomez Club:
GOMEZ S.A.
GOMEZ CLUB
Diamentowa 9
62-002 Suchy Las
Poland
 
e-mail: [email protected]
 
The addresses of stationary Gomez shops are available here.

 

 

Web shop Terms & Conditions (valid until December 31, 2022)

Learn how to place an order in our web shop:


Instruction of order placement


Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.

 


Learn how to create and use a Client Account in our web shop:
 
 
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.

Read about the complaint handling process at Gomez


Procedure of handling complaints by GOMEZ


Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


To file a complaint of a product purchased at gomez.pl, you can use this Complaint form, which is optional.

To file a complaint, contact us by mail or e-mail:
Gomez S.A
Complaints 
1 Sw Mikolaja St. 
Swadzim (postcode 62-080), Poland
[email protected]

Complaint form 

For detailed information about complaints, please read here and Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


If you want to return a product purchased at our web shop (i.e. cancel an online purchase), you can use this form 

Form of a return (cancelling an online purchase)
which is optional.


To notify us that you wish to return an on-line purchase, contact us by mail or e-mail:
Gomez S.A
Online Purchase Return
1 Sw Mikolaja St. 
Swadzim (postcode 62-080), Poland
[email protected]

Privacy policy

For detailed information on how to return an online purchase, please read here and our Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


To ensure that your Personal Data remain private and safe, we developed the Privacy Policy that describes how Gomez processes your Personal Data.

The Controller of your Personal Data is:
GOMEZ Spółka Akcyjna  (GOMEZ Joint stock company)
2 Tomasza Drobnika St., in Poznań (postcode: 60-693), Poland
KRS
  (the Register of Entrepreneurs of the National Court Register) 
0000934369 |  VAT PL9721248769 | REGON number 302694351
Registration files are stored by Polish District Court in Poznań – Nowe Miasto i Wilda in Poznań
VIIIth Commercial Division of the National Court Register

Contact us:

  • e-mail: [email protected]
  • telephone: +48 61 222 91 12 
  • mail: 
    Gomez S.A
    Customer Service Office
    9 Diamentowa St.

    Suchy Las (postcode 62-002), Poland

You can also contact our Data Protection Officer:

  • name: Krystian Erens
  • e-mail: [email protected]
  • telephone: +48 61 222 91 12 
  • mail: 
    Gomez S.A
    Data Protection
    9 Diamentowa St.

    Suchy Las (postcode 62-002), Poland

To learn more about how Gomez processes your Personal Data go to Privacy policy
Privacy policy

 


The “cookies” messages allow you to easily move around our website. You can switch off or restrict cookies in your browser, but if you choose to do so, you might find it difficult or impossible to use our website whenever cookies are applied.


To learn more about how Gomez uses cookies, go to Cookies policy


Information about the Personal Data processing by Gomez is available at Privacy policy.


Learn about the risks of using online services. We are concerned about minimizing these risks.


Risks of online services


Information about the Personal Data processing by Gomez is available at Privacy policy.


If you want to delete your Client Account from our web shop, you can use Form of deleting client account, which is optional.


To delete your Client Account, contact usby mail or e-mail:
Gomez S.A
Customer Service Office
9 Diamentowa St.
Suchy Las (postcode 62-002), Poland
[email protected]

Please note that deleting your Client Account will automatically remove you from the Gomez Club Program (as well as any other Gomez Programs for which a Client Account is required under the Terms and Conditions of each respective program). 


Form of deleting client account

To learn more about how to delete your Client Account, go to Terms&Conditions.
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


To learn more about the exclusive Gomez Club loyalty programme and how to join it, please read Gomez Club


Gomez Club Program Terms & Conditions


Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


If you wish to exit the Gomez Club Program, you can use this Form of exiting the Gomez Club Program, which is optional.


To exit the Gomez Club Program, contact usby mail or e-mail:
Gomez S.A
Gomez Club
9 Diamentowa St.
Suchy Las (postcode 62-002), Poland
[email protected]

Please note that leaving the Gomez Club Program you lose all discounts earned in the Gomez Club Program and will have all your discount-related data removed.

Form of exiting the Gomez Club Program

To learn more about how to exit the Gomez Club Program,  go to Terms & Conditions.
Information about the Personal Data processing for these purposes by Gomez is available at Privacy policy.


Read the Terms and Conditions of our mobile app:

Terms and conditions of the mobile app

Information about the Personal Data processing by Gomez is available at Privacy policy.