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Complaints

Gomez is obliged to deliver flawless product to the customer who's a consumer and is liable to him on account of warranty, for physical and legal faults if the sold product have those.

If the product received by a customer has fault found before two year's time of the date of its issuing, please notify about the fault (you can find complaint form here) and send the product back to:


GOMEZ
UL. STRZESZYŃSKA 33
60-479 POZNAŃ

Please submit contact information necessary to contact you during processing of the complaint and attach the documents or submit the data allowing to identify concluded sales agreement (i.e. receipt or invoice, order number, other). Including the receipt or invoice is not obligatory, but highly recommended as it usually speeds up the processing of complaint.

Complaint will be processed within 14 days of the date of receiving the form by us. Customer will be informed about the way of processing his/her complaint via email, text message or in writing.

Detailed information on complaints are covered in our Terms & conditions.

Gomez doesn't issue guarantee on sold products.

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As we care for the privacy and safety of your Personal Data, we have updated our Privacy policy where we explained how we process your Personal Data and what your respective rights are.
You should also know that your Personal Data are also used by Gomez for direct marketing (to profile and survey Client's satisfaction). You have the right to object against the processing by us of your Personal Data for the use in the direct marketing, including the profiling and/or Clients' satisfaction survey operations.
Detailed information on the processing of your Personal Data by us and your rights can be found in our Privacy policy.
 
We have also updated our Terms & Conditions - to be found here.