Join the GomezClub and get 15% discount on new products with the first purchase and -5% on the discounted products from the very first shopping. Membership of the elite Gomez Club provides you with these and plenty of other benefits.
All items purchased at Gomez online store may be tried on. Should the items be dissatisfactory, the Customer has the right to withdraw from contract no later than 30 days as of the day on which received the order. In order to make the return process easier, we have prepared the packaging to be re-used for a return. The return from territory of Poland is free of charge - all you have to do is to log onto your Customer Account and fill in the return form.
Shopping at Gomez online store is simple and free. Orders over 200PLN are dispatched to the customers without additional fees*. We prepare the orders without undue delay in order to forward them to one of our trusted courier companies. *Refers to the parcels delivered within the boundaries of Poland.
Gomez is obliged to deliver flawless product to the customer who's a consumer and is liable to him on account of warranty, for physical and legal faults if the sold product have those.
If the product received by a customer has fault found before two year's time of the date of its issuing, please notify about the fault (you can find complaint form here) and send the product back to:
GOMEZ ul. św. Mikołaja 1 62-080 Swadzim
Please submit contact information necessary to contact you during processing of the complaint and attach the documents or submit the data allowing to identify concluded sales agreement (i.e. receipt or invoice, order number, other). Including the receipt or invoice is not obligatory, but highly recommended as it usually speeds up the processing of complaint.
Complaint will be processed within 14 days of the date of receiving the form by us. Customer will be informed about the way of processing his/her complaint via email, text message or in writing.