-10% on your first shopping

Join Gomez Club and receive -10% on the new collection and -5% on the discounted products from the very first shopping. Membership of the elite Gomez Club provides you with these and plenty of other benefits.

Free dispatch

Shopping at Gomez online store is simple and free. Orders over 200PLN are dispatched to the customers without additional fees*. We prepare the orders without undue delay in order to forward them to one of our trusted courier companies. *Refers to the parcels delivered within the boundaries of Poland.

Free returns

All items purchased at Gomez online store may be tried on. Should the items be dissatisfactory, the Customer has the right to withdraw from contract no later than 14 days as of the day on which received the order. In order to make the return process easier, we have prepared the packaging to be re-used for a return. The return from territory of Poland is free of charge - all you have to do is to log onto your Customer Account and fill in the return form.

Withdrawal from contract

Withdrawal from the Contract Form

Withdrawal from the Contract Form

Fill in the withdrawal from the contract enclosed in the package.

If you have questions, please contact our Customer Service Center:

HELPLINE:
61 222 91 12

E-MAIL ADDRESS:
bok@gomez.pl

You can submit a withdrawal online or make a statement of withdrawal yourself.

Method of return

Method of return

You can return the package at your own expense or use the free return courier. *

Packaging

Packaging

To simplify your task, we have adapted the packaging for re-shipping. Put the returned items in the box, enclose the withdrawal/return form or your own withdrawal statement and, if you can, a copy of the receipt. Close the package.

Dispatch

Dispatch

Depending on the chosen method of return send the package to our address:

GOMEZ SP.Z.O.O. SP. K. 
Ul. Sw. Mikołaja 1
62-080Swadzim

or pass the package to the courier.

Return of payment

Return of payment

After receiving the filled in withdrawal from the contract/return form, we will refund you the same way as you used to pay for the order or to the bank account if you agree to it. The process may take up to 14 days, but it may be extended until you receive the items back or provide proof of sending them back.

WITHDRAWAL FROM DISTANCE CONTRACT (CONCLUDED ONLINE)

1. Log in to the Customer Account at gomez.pl, go to the Profile tab and click RETURNS. A list of orders placed by you will appear, select the order that contains the product you are returning and click WITHDRAW FROM THE CONTRACT. If you do not have an account at Gomez.pl, click HERE, fill in the order details and continue.
2. Select the product, enter the quantity and optionally the reason for withdrawing from the contract, and then click NEXT.
3. Select the form of return and method of payment and click NEXT.
4. Read and verify the data and click I WITHDRAW FROM THE CONTRACT.

We realize that online shopping abides by its own rules. There is no possibility of trying on or "tangible" contact with the product. That's why, you may always try on the purchased item and withdraw from the contract within 14 days of the date of receiving the parcel. For your comfort, we offer two ways of return.

If you want to return the product at your own expense, feel free to use the package in which you received the parcel. The box got adjusted to be resent. All you need to do is put the returned items, attach signed withdrawal form and, if possible, the copy of receipt. The parcel should be sent to:


„GOMEZ”
UL.św. Mikołaja 1
62-080 Swadzim
Poland

We request that the withdrawal form, copy of the receipt (if possible) and returned products be placed in the same parcel.

Please submit your contact information and documents or other information allowing to identify purchase agreement (i.e. receipt, invoice, order number, others) on the withdrawal form. Feel free to use the withdrawal form available below. The form must be signed. Attaching the copy of the receipt or invoice will considerably speed up the process of withdrawal.

Withdrawal form available HERE

Detailed information on the rights of withdrawal are submitted in our Terms and conditions.

 


If you wish to return the product personally, all you need to do is deliver the returned items together with signed withdrawal form to one of our stationary stores in Poznań or Such Las. The withdrawal form should include the data enabling contact during the process of the return and document or other information allowing to identify purchase agreement (i.e. receipt, invoice, order number, others).

Feel free to use the withdrawal form available below. The form must be signed. Attaching the copy of the receipt or invoice will considerably speed up the process of withdrawal.

Withdrawal form available HERE

Detailed information on the rights of withdrawal are submitted in our Terms and conditions

 

 *free returns only in Poland

Other customer querries: