-15% ON YOUR FIRST SHOPPING
Join the GomezClub and get 15% discount on new products with the first purchase and -5% on the discounted products from the very first shopping. Membership of the elite Gomez Club provides you with these and plenty of other benefits.
Changing the e-mail address, phone number, or other data associated with your account is possible directly in the customer profile.
Write to or call the Customer Service Office and check whether you have appropriately given consent in your customer profile.
No, only the account owner has this option.
No, the account is individual.
Please contact Customer Service to verify your order.
In this situation, you should report the damage to the package directly to the delivery company. Based on the application form, a courier complaint will be created.
The order preview is in the customer profile. The return form can be downloaded from the Gomez website, and the return itself can be generated directly from the customer's profile.
Please contact Customer Service for an answer.
Google Pay is one of the many payment methods available on iOS and Android devices in our app and on the store website on a mobile device.
We accept many payment methods, including card payments, BLIK, bank transfer, PayPal, Google Pay, Apple Pay, PayPo, as well as cash on delivery.
Yes, all our transactions are encrypted and protected by the latest security technologies.
Payment can be declined for a number of reasons, such as insufficient funds in your account, incorrect card details, or a problem with your bank. In case of a problem, we advise you to contact our Customer Service.
A discount code can be entered in the appropriate field in the basket when placing the order.
Yes, a discount code is added to discounted products that are part of a given campaign.
No, discount codes do not combine with a discount resulting from the Gomez Club loyalty program.
Gift cards and vouchers have a specific expiry date, which is indicated on the card.
We offer many delivery options, including DHL courier, delivery to DHL POP machines and points, InPost Paczkomaty 24/7, and personal collection.
Delivery within Poland for orders over 199 zł is free. Below the cost is 9,99 zł
Yes, we do international shipments. Costs and delivery times vary by country.
After sending your order, you will receive an e-mail with the tracking number which you can follow on the courier company's website.
To return a product, please complete the form on our website where you can choose the most convenient form of return for you.
We offer many return options, including Free Return InPost, Free Return - DHL Courier, Free Return - DHL POP: Slots and Points, and return in the stationary store.
Yes, we offer free returns to all our customers.
The refund for the returned product will be made within 14 days of our receiving the shipment.
If you have questions about the shipment of goods, time, delivery costs, delivery time, personal collection, you can find answers in the Customer Service tab. You will receive an e-mail informing you of this when your parcel is shipped.
If your question concerns changing the delivery/payment option, how to pay by card, problems with logging in, with payment, a different delivery address, later shipping, combining orders, canceling an order, etc. - please contact our Customer Service.